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Contact Details

Business Name: Freedom Road Travel Pty Ltd
ABN: 83 603 308 809

Phone: 1800 219 156
Address: 5/324 Queen Street, Brisbane,
QLD, Australia 4000



FAQ

Still not sure if we can help? Check through some frequently asked questions and then send us a message.

Who is Freedom Road Travel?
Freedom Road Travel is an experiential travel agency that delivers unique and authentic travel experiences. We deliver world class travel services through highly trained customer services team, unique products delivered via a blended personal and digital platform.

We have been selected as an exclusive Aveo travel partner and will provide domestic and international travel experiences and services solely for Aveo travellers. There will be customised Aveo only packages and special deals that you will not get anywhere else.

We have offices in Brisbane, Sydney and Shanghai.

What are the terms and conditions?
As a valued Aveo member, receive an additional discount in conjunction with special holiday offers and deals*.
• 2% of the Retail Sale Price for Domestic and New Zealand travel packages up to $1,999
• 3% of Retail Sale Price for Domestic and New Zealand travel packages from $2,000
• 2% of the Retail Sale Price for International travel packages up to $3,999
• 3% of Retail Sale Price for International travel packages from $4,000

Exclusive Aveo member % discount applies to holiday packages excluding airfare only or airfare and insurance only bookings. Air bookings must be accompanied by hotel, cruise or tour to create a package in order for discount to be applied. Discount applies to the retail sale price before any payment, supplier or government fees / taxes. Prices advertised and discounts applied are based on cash payments in store and additional fees may apply.

What benefits do I get from booking with Freedom Road Travel?
Your dedicated travel program includes:

1. 25% Discount on our comprehensive travel insurance program

2. Discount offering on all travel arrangements as per below:
• 2% of the Retail Sale Price for Domestic and New Zealand travel packages up to $1,999
• 3% of Retail Sale Price for Domestic and New Zealand travel packages from $2,000
• 2% of the Retail Sale Price for International travel packages up to $3,999
• 3% of Retail Sale Price for International travel packages from $4,000

These discounts will apply at a point of sale discount when travel has been booked and finalised. This is over and above the deals and specials that are offered to AVEO. 

3. We provide 24 hour emergency travel assist service to ensure we have got you covered wherever you are.

3. We offer visa assistance for destinations that require online and offline visas

4. A personalised travel app for all your travel documents and assists you throughout your journey. Freedom Road Travel’s My Travel Itinerary app keeps all your trip info in one place and makes it accessible offline—flights, lodgings, car and activity bookings and suggestions from our travel experts on what to do nearby, mobile check-in, currency converter, concierge service, and much more.

5. Exclusive travel offers all on one booking site.

6. Personalised service and expert consultation from Freedom Road Travel’s Aveo travel desk. Our expert consultants are dedicated to creating bespoke and authentic travel experiences, with small groups, fewer crowds, unique attractions and personalised service that meets all your needs so you never have to worry.

What travel services can Freedom Road Travel arrange?
1. Domestic Travel
2. International Travel
3. Flight – Hotel – Car Packages
4. Insurance

*** More importantly we can create something for you that no one has…exclusive bespoke experiences***
If you are not sure, ask us and we will be able to assist.

Can I get travel insurance?
Please review our travel insurance details here - https://aveo.freedomroadtravel.com.au/seniors-travel-insurance

How do I get in touch with you?
Bookings can be completed through online enquiry forms or through our travel consulting team.

To book your next holiday, contact us.

Call one of our dedicated Aveo travel experts on 1800 219 156 (M-F 08:30 am – 5:00 pm AEST)

Email us on aveo@freedomroadtravel.com

What are my payment options?
We accept Mastercard, Visa and American Express credit cards. If you book through your personalised consultant, we also accept bank transfers.

Do you have any special offers?
We will be introducing new offers to your Aveo travel portal on a regular basis so keep an eye out for these promotions. We will also be emailing you these specials on a regular basis.